If you receive damaged or incorrect items, please contact us within 5 days of arrival for a replacement or full refund. For returns due to other reasons, the return fee will be covered by you.

Shipping times vary depending on the destination country. Typically, orders take 7-16 business days to arrive. Visit our Shipping Info & Policy page for more details.

We partner with multiple manufacturers located in Central Asia, Southeast Asia, and North America.

If you need further assistance, please fill out our contact form or reach us via email at contact@heartforbags.com.